News & Views
Keystone Aviation Has Mastered Welcoming New Charter Customers
Keystone Aviation has always known the extensive benefits of flying private. It seems the rest of the world is starting to notice as well. In fact, Keystone Aviation has experienced a progressive uptick in both returning and new clients requesting private jet charter services since the pandemic began.
The value of private air travel is now more than ever apparent, and Keystone Aviation has adapted quickly to welcome first time private jet charter customers to the market. New clients want to know exactly what it means to fly private and what chartering an aircraft entails. As stated in the article “Will new customers shape the industry?” by the National Business Aviation Association (NBAA), customers new to the charter industry want to know they are flying with a reputable and safe operation. One way to discern safety is to look at the operations safety record, and certification with third party auditors like those Keystone Aviation holds including, ARGUS Platinum and Wyvern. Keystone Aviation Chief Operating Officer, Aaron Fish, shared “The Keystone Aviation team of seasoned experts are here to help our clients every step of the way, including answering any and all questions that come with chartering for the first time.”
It starts with communication such as a phone a call or email to our sales team to share your travel plans and needs. Once the team understands the travel mission they prepare a quote with suggested (or requested) aircraft type and all of the necessary steps to get the travelers to their destination. Following the confirmation of trip details, the trip planning and scheduling passes onto the flight coordination team to arrange catering, ground transportation and any other details requested to make the trip flow from arrival at the departing airport until they arrive at their destination. On the day of departure, the travelers arrive at their specified time driving straight to the aircraft for loading and a breezy departure.
Charter customers are seeking ways to better protect their families and business associates while maintaining the freedom to travel when and where needed. In order to provide the highest level of sanitization and protect the health of passengers and crew each aircraft at Keystone Aviation is deeply sanitized after every flight. When flying private travelers can also rest easy as they circumvent crowded commercial terminals without transfers and layovers getting them to their specific destinations with less points of contact. All these factors make flying private invaluable.
Navigating the ever-changing pandemic environment has not been without challenges for charter companies. What was once a routine task of flying anywhere in the world now requires significant research and time planning the most efficient route and points of contact to mitigate risk and meet local, state and federal guidelines set as a part of the health management programs. Augmented vetting of travel destinations: researching the local health environment, city health visitation requirements and implementing appropriate safety protocols to mitigate risk add steps into the planning and travel for private jet charters.
Travel environments change rapidly and although each day comes with its own set of challenges, the pandemic has ultimately made private aviation operations safer and more appealing. With these changes come the need for expertise and knowledge to navigate the requirements, and help new private jet charter passengers get where they want, as safe as possible.
“Our number one responsibility is the safety and protection of crew and passengers,” said Dan Govatos, Keystone Aviation Director of Operations. “We take it very seriously and do everything we can to make sure we limit potential exposure contact points. Masks, gloves and enhanced aircraft cleaning are now part of our everyday procedures.” If you are thinking about trying a private charter service and want the assurance that comes with a 25 year old private jet charter company, that continues to define new standards to meet changing requirements in air travel.
How Keystone Aviation Maintains Clean and Sanitized Charter Aircraft
Keystone Aviation is committed to making sure all aircraft are sanitized before and after trips. Amid the current situation, we have enhanced aircraft sanitation and cleanliness to keep customers and associates safe while continuing to provide private air charter services. Here is an article written by Nathan Hawkinson, Owner of Detail Aircraft Cleaning LLC, a company Keystone Aviation partners with for aircraft cleaning and sanitizing between each flight.
Now, more than ever, it is important to have the interior of an aircraft cleaned and sanitized properly prior to every flight. With the uncertainty of how the current pandemic is shaping the world, it is important to keep customers traveling via private jet healthy and to provide safe travel environments so they may get to their destinations worry free.
As a company focusing on the thorough cleaning of aircraft, and serving clients like Keystone Aviation, Detail Aircraft Cleaning has invested a lot of money into sanitizing and disinfecting products, equipment, specialty tools and new techniques to provide the best possible environment for safe flying. These products include sanitizing wipes, sprays and even a new portable mister machine.
The process begins with a post flight aircraft cleaning with enhanced sanitization measures more intensive than most other detail companies providing services. The ”Standard” sanitization technique is applied to interior aircraft surfaces more commonly requiring quick-turn servicing, or for aircraft used to fly the same persons regularly. The “Premium” service requires more time allowing for a deep sanitization and disinfection of the aircraft using a portable fogger/mister machine to apply the disinfectant over the interior surfaces.
Passengers and flight crews spend a lot of time in the aircraft they own, charter, or operate to travel for business to meetings, take family and friends for vacation and generally get to important, sometimes out-of-the-way and hard to reach destinations. An aircraft is a valuable investment. Detail cleaning allows it to function in a safe and healthy manner protecting those that travel inside while protecting the plane itself.
At Detail Aircraft Cleaning LLC, we know the details matter, especially when it comes to the health and safety of our customers and their business. From small, single-seat aircraft, to aircraft as large as the Boeing 737 and 757, we have aircraft sanitization programs tailored to each aircraft. Working with companies like Keystone Aviation we are able to deliver on our promise to keep private flying safe, healthy and beautiful.
ENR Texas & Louisiana Announces 2020 Best Projects Winners
The Braniff Centre, home to the TAC Air-DAL FBO, was recently selected as a project category winner for Airport/Transit by the ENR (Engineering News Record) of Texas and Louisiana.
ENR Texas & Louisiana Announces 2020 Best Projects Winners
July 15, 2020 by Louise Poirier
ENR Texas & Louisiana is pleased to announce its 2020 Best Projects winners! We received 131 entries into this year's contest—the most of any of ENR's 10 regional contests—and our panel of judges selected just 18 Best Projects and 23 Awards of Merit across 19 categories.
The Braniff Centre Redevelopment Project
Submitted by Burns & McDonnell
Congratulations to all our winners! View full list on ENR website >
Our independent panel of jurors come from all corners of the A/E/C community, and over the last several weeks have reviewed all submitted entries and scored each one according to each of the six judging criteria. As always, judges recuse themselves in any cases of conflict of interest.
Special thanks to this year's distinguished panel of judges!
Kim Allen, Director of Operations, Construction Industry Institute at The University of Texas at Austin;
David Helveston, President, Pelican Chapter, Associated Builders and Contractors Inc.;
Meloni McDaniel, President and CEO, TEXO;
Nick Moldaner, Vice President, Palmisano;
Hannah Sargent, Architect, Gensler; and
Thomas Sofranko, Professor, LSU School of Architecture, and Associate Dean, LSU College of Art + Design.
In addition to selecting category winners, our judges have also picked out three finalists for ENR Texas & Louisiana's 2020 Project of the Year — that winner will be announced at our Best Projects event in October. We'll be previewing the finalists here leading up to the event!
Meanwhile, a separate jury is hard at work right now scoring ENR Texas & Louisiana's annual Excellence in Safety award. Those winners will be announced by the end of July, so please keep an eye out.
All winning project teams — as well as our Owner of the Year, Design Firm of the Year, Contractor of the Year, Specialty Contractor of the Year and Legacy Award winner — will be celebrated in Houston on October 23 at the JW Marriott Houston. We still plan to host this event in person, but we're keeping an eye out on local conditions and will adapt as needed. For more info on the event and to register, click here!
The Traveler’s Guide to Empty Leg Flights
If you are looking for a way to save on a private jet charter, then you should consider Empty Leg flights.
WHAT IS AN EMPTY LEG FLIGHT?
Air charter operators usually fly customers round-trip. However, there are instances when a client doesn’t need to use both legs of the round-trip charter flight. These one-way scenarios create a situation where one leg of the original client’s flight is empty.
Charter companies often make these one-way empty flights available for other clients at a discounted price, resulting in a win-win situation for both the air charter companies and would-be clients.
HOW MUCH CAN YOU SAVE WITH AN EMPTY LEG FLIGHT?
Things to note: You must be flexible with your flight schedule to fully benefit from an available Empty Leg. Because Empty Leg flights originate through another customer, if the original customer changes or cancels their flight, your empty leg will also be changed or even cancelled. Be aware, while air charter operators will generally give refunds for a cancelled flight, they usually do not offer a replacement flight in cases when the original flight is cancelled or changed.
Availability of Empty Leg flights varies considerably. It may be easier to find one if you are flying to a popular destination. Customers who fly to a destination frequently for either business or pleasure may also benefit because the routine nature of the travel may create the flexibility to take advantage of the savings. Also, air charter peak times, such as the holidays, may mean more availability of Empty Leg deals.
HOW DO I FIND AVAILABLE EMPTY LEG FLIGHTS?
Many air charter operators will post available Empty Legs on their websites.
For example, you can visit the Keystone Aviation website regularly to monitor available Empty Legs in hopes of finding one that fits your schedule. To keep customers informed when Empty Legs become available, Keystone Aviation sends direct email alerts. You can let us know you are interested by signing up to receive Empty Legs email notifications.
Empty leg flights are an efficient way to save on air charter expenses. If you cannot be flexible with your dates or times, then you may be better off booking a traditional private air charter flight instead. Visit the Keystone Aviation website to learn more about chartering from our fleet. However, with flexibility comes real savings for a fantastic private aviation experience.
Questions? Call 888-900-6070 or email email@example.com.
Keystone Aviation Explains How To Identify A Reputable Air Charter Provider
Convenience, safety and productivity are important, so you’ve decided to charter a private aircraft. Your online search has identified a few different charter operators and brokers, but not all are created equally. Here are five questions to ask so you can identify a reputable private air charter provider.
NOTE: Amid the current COVID-19 situation, make sure to check with air charter operators on their cleaning standards and how they mitigate operational risks. Keystone Aviation has implemented rigorous safety protocols to keep customers and associates safe. Click here to view the Keystone Aviation COVID-19 Safety Protocols.
1. ARE YOU AN AIRCRAFT OPERATOR OR A BROKER?
This is an important but often confusing distinction. The aircraft operator flies the charter flight. A broker often acts as a middleman between the consumer and the operator. Brokers can assist with the selection of an aircraft operator for your flight, but they usually charge a markup on the operator’s invoice in exchange for this service. The confusion lies in brokers who appear to be operators, especially in their advertisements. It’s important to know who you are dealing with when booking a flight, so ask the question. And if they won’t give you a clear answer, call someone else.
2. WHAT IS THE FAA AIR CARRIER CERTIFICATE NAME & NUMBER?
Ask to see the operator’s air carrier certificate, which will include the operator’s name and certificate number. Also ask for verification that the aircraft you will be flying on is listed on that certificate. Making sure your aircraft operator is a legal, FAA-certificated operator is an important safety and insurance consideration, so be sure your operator has an Air Carrier Certificate. Learn about illegal charter from the National Air Transportation Association (NATA).
3. WHAT ARE THE INSURANCE LIMITS FOR THE AIRCRAFT TO BE CHARTERED
According to the Aircraft Charter Consumer Guide by the National Business Aviation Association (NBAA), Hope Aviation Insurance has indicated that “many prospective jet charter clients look for a minimum limit of $50 million ($50,000,000.00) combined single limit, bodily injury to passengers and property damage liability.” Depending on the number of passengers, the aircraft size, etc., insurance needs may change. Contact your insurance broker to discuss the details of insuring aircraft charters and your specific insurance needs.
4. WHAT IS THE CREWMEMBER EXPERIENCE LEVEL?
Pilots for a legal charter operator must have at least 1,200 hours of total flight time. You should know the total flight hours of the crew and, perhaps more importantly, how many hours each crewmember has in the make/model of the aircraft to be chartered. Industry auditors have recommendations about experience levels to look for with an aircraft crew. In addition, it’s helpful to know crew experience when comparing one operator to another.
5. IS THE OPERATOR INDEPENDENTLY AUDITED?
Ask about the audit history and ratings for the operator. Independent auditors typically review the operator’s standards, procedures and training. This type of independent verification is useful in identifying quality operators and in comparing operators to each other. Some of the most widely used independent auditors are:
The Air Charter Safety Foundation (ACSF) Industry Audit Standard is a revolutionary audit program that provides a comprehensive, independent review of an operator’s adherence to safety and security regulations. The ACSF Industry Audit Standard is the only audit that specifically evaluates compliance with Federal Aviation Administration Part 135 (and/or 91 Subpart K) regulations. A company that successfully completes the Industry Audit Standard gains a listing on the ACSF Industry Audit Standard Operator Registry.
ARG/US (Aviation Research Group/US) rates air charter providers as follows: DNQ (Does Not Qualify), Gold, Gold Plus and Platinum. According to their website, “this rate-based scoring method is designed to provide a general peer to peer comparison of the relative safety histories of like-sized operators based on available data.”
Wyvern publishes the Pilot and Aircraft Safety Survey (PASS) report on request that indicates whether the operator, aircraft and crew for your flight meet either an industry safety standard or meet The Wyvern Standard. Operators who pass become Wyvern recommended and are listed on the Wyvern website directory.
The International Standard for Business Aircraft Operations (IS-BAO) is a code of best practices designed to provide an international benchmark for safety and efficiency in business aircraft operations. Certificates of Registration from the International Business Aviation Council (IBAC) are issued to flight departments that have completed a third-party industry audit by an IBAC Accredited Auditor.
There are many other factors to consider when booking a charter flight. Additional resources include:
Check with air charter operators on their cleaning standards and how they mitigate operational risks, especially amid the recent COVID-19 situation. Keystone Aviation has implemented the rigorous procedures to keep customers and associates safe while continuing to provide regular operations. Click here to view the Keystone Aviation COVID-19 Safety Protocols.
NBAA published an Aircraft Charter Consumer Guide with further questions to ask pertaining to your flight.
Private aircraft charter is a fabulous choice for a variety of travel needs. If you have questions or to schedule a charter flight with Keystone Aviation, call us at 888-900-6070 or email firstname.lastname@example.org.
2020 Airport Business Project of the Year: The Braniff Centre
The modern terminal building was designed using inspiration from other mid-century buildings and décor found throughout Dallas. Read original story on AviationPros.com >
Location: TAC Air, Dallas Love Field (DAL)
Project: Braniff Centre Restoration
Cost: $100 Million Master Plan Investment
Key Participants: Blue Star Land, Lincoln Property Co., Burns & McDonnell, The Gravity Company
The Braniff Centre reconstruction was executed as a historic restoration of the original Braniff Airlines Operations and Maintenance Base. The $100 million master-plan expansion transformed an aviation icon to a modern general aviation facility over a 19-month time frame, now serving the aviation and local community in one reinvented destination at Dallas Love Field (DAL).
“TAC Air - DAL at the Braniff Centre was a long sought after project by TAC - The Arnold Companies to find a home on Dallas Love Field and have a presence in our home market. The location of the original Braniff International Airways Operations and Maintenance Base provided an ideal location on the east side of the field at Lovers Lane and Lemmon Avenue, offering a way to make the facility more than just another row of hangars lining the street,” said Joe Gibney, chief operating officer, TAC Air. “As a key location on the neighborhood street, the retail opportunities combined with the aviation impact, made the project special. Working with the Texas Historical Commission to honor the site of Braniff Headquarters and the architecture of the mid-century that helped define the city of Dallas made it more special.”
The expansion and redevelopment led by TAC Air was made possible with the commitment of the city of Dallas. As Dallas Love Field is reborn through ongoing development projects, the Braniff Centre restoration and expansion restored a portion of the airfield to the early spirit of aviation and the modern jet-setter lifestyle as defined by Braniff International Airways in the late 1950s.
“Dallas Love Field is the second largest general aviation airport in the country, which made this a prime real estate opportunity,” said Casey Park, director of investments for TAC - The Arnold Companies. “We knew the Braniff Centre was a project TAC Air wanted to bring to life. With our partners including the Dallas Cowboys, Blue Star Land a Jones Family company, Lincoln Property company and the support from Randall Reed and the Planet Lincoln auto dealership, 7701 Lemmon Avenue is once again the center of aviation on the east side of Love Field,”
The building was transformed into more than 200,000 square feet of high-quality hangar space and prime aviation support services.
Park said the specific site plan presented a unique opportunity to recreate a space with an aviation history. It sat vacant for many years and required extensive rehabilitation from its glory days to compliant building codes of the twenty first century.
“The opportunity seen by TAC Air was to provide the nation’s first mixed-use facility that combines retail - restaurant and storefront- office space, a car dealership and an FBO – all in one site,” he said.
TAC worked in partnership with the Texas Historical Commission to protect the integrity of the architecture. It maintained what was there, and because of that, Park said they wound up with something far more iconic than it would have been if they had started from the ground-up.
“Our commitment to take the historical site, clean it up and keep the past a part of the future of Love Field has made this project special for us and the city of Dallas,” he said.
The TAC Air FBO facility features a group of amenities including controlled access to private hangars and an executive terminal; convenient access to elevated catering through The Star Skyline, an exclusive event center managed by Legends Hospitality of AT&T Stadium in Arlington and Yankee Stadium in New York; on-site dry cleaning; auto detailing; local event and venue reservations; auto-to-aircraft valet and secured personal access to retail facilities.
Gibney said they brought the core team from within the TAC Air network and filled the remaining roles with local talent that know and understand the Dallas market. The teams were sent out ahead of opening to train within the TAC Air system with the other FBO locations.
“Upon opening, those same FBOs sent experts from their teams to support the Dallas team and help provide great service expected by our customers,” he said.
Keeping the original cutting edge building design of William Pereira and Charles Luckman that embodied the spirit of flight in the inverted butterfly roof architecture, The Gravity Company and Burns & McDonnell designed the restoration to meet guidelines and preservation requirements of the Texas Historic Commission to keep the building an aviation landmark of Dallas.
Tad W Perryman, vice president, marketing for TAC, said to honor the restoration of the mid-century architecture and harken back to the elegant days of aviation embodied by Braniff Airways, the modern terminal building was designed using inspiration from other mid-century buildings and décor found throughout Dallas. These include the white marble and light walnut rift sawn columns, the glass-topped marble front counter and the use of stainless accents to minimize the design and celebrate the space and location overlooking Love Field.
“In the lobby, a 1/5 scale replica of the Boeing 727-227 N457BN flown by Braniff Airways hangs above, decorating the ceiling space with the livery in mercury blue and adorned with the Dallas Cowboys name and silver helmet featuring the Blue Star,” he said.
Construction has started on a phase two of the project, which will bring a 40,000 square foot hangar and office space to the south side of the Braniff Centre leasehold in fall 2020. Creating an FBO that provides class and modern amenities for businesses and the ones who run them, while still emphasizing the pleasure side of travel, is part of the true reinvention of The Braniff Centre.
Listen & Learn More About The Project
TAC Air Chief Operating Officer Joe Gibney shares insights of the Braniff Centre reconstruction that was named one of the 2020 Airport Business Projects of the Year on a recent episode of the AviationPros Podcast.